Emerald Elegance is proud to offer 100% customer satisfaction!
We want you to be absolutely satisfied with your stone or jewelry. If you don’t like the product for whatever reason you can returned within 7 days. All products sold by Emerald elegance are covered by our 7-day return period.
All returns covered under our 15-day return period are subject to the following:
All products should be returned in the original state they were received.
Elegance Online will not accept items that have been physically damaged or products which have been modified by another 3rd party jeweler or abused.
Elegance Online can honor requests for exchanges. For “Exchanges” or “Replacements”, please contact our Customer Service Department at 1-800-975-6959
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
$20 restocking fee applies to refunds with free shipping.
Please allow up to 10 days for all refunds.
To return your purchase, please follow these simple instructions:
1. Please take your original shipping document and enclose it with your purchase (in the original packaging if possible).
2. If you do not have your original shipping document, please provide us with your name, address, phone number and order number.
3. For your security, please return the package to us by an insured courier (FedEx, UPS or USPS ) and retain your receipt. This will protect you in case your jewelry is lost in transit.
All Returns should be sent to:
1492 Dresden Drive Suite C
Atlanta, GA, 30319
4. Remember for “Exchanges” or “Replacements”, please contact our Customer Service Department at 1-800-975-6959.